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Booking Terms & Conditions

Please take time to read the following in its entirety to completely understand the terms and conditions of essential factors when dealing with the purchase and maintenance of the window film material. You are solely responsible for reviewing our terms and conditions prior to submitting request to have work performed. We will begin work when approval has been provided per the completion and signature of our Booking Term and Conditions any additional requested documents.


Terms

SECTION 1 – BOOKING


When we set an appointment we allocate the required time in our schedule for your car and the service you are having carried out, so we really do appreciate punctuality; however the car can be dropped off as early as you like, or even the previous day if required.


Please know that we value both your time and our time. When we set up an appointment, we dedicate time to focus on your project, as well as spending time in advance to prepare. This allows us to be ready and to give you the best possible service.


We understand emergencies happen and you might need to cancel or reschedule. If something should arise, please cancel or reschedule via our booking site, Square Assistant, or through your confirmation texts/emails. We ask that you please reschedule or cancel at least 1 day before the beginning of your appointment to avoid a cancellation or rescheduling fee of $50.00. If you are more than 20 minutes late for your appointment you may be charged a cancellation or rescheduling fee of $50.00.


SECTION 2 - ACCURACY OF SPECIFICATIONS


Estimates are based on the accuracy of the specifications provided to us by you, the customer. If we discover after accepting the job or vehicle that modifications need to be made we will notify you immediately, at which time a decision will be made whether there will be additional costs and how you wish for us to proceed. Any verbal requests or orders by the customer will be accepted, but in the absence of supportive documentation, Accurate Tinting will not be responsible for verbal mistakes. EVERYTHING MUST BE IN WRITING, Accurate Tinting will not accept responsibility for the inaccuracies in verbal requests or orders telephoned in by the customer. We make every effort to quote a job accurately; but in the event of unforeseen circumstances or costs, we will notify you if there will need to be cost adjustment or if delays will result.


SECTION 3 - GENERAL TERMS AND CONDITIONS, TERMS OF PAYMENT, LEGAL FEES, AND DISPUTES


The customer agrees to make full payment prior to the release of the products or vehicle. The vehicle or products will not be released until full payment has been processed accordingly. Any invoice that is not paid at the time of order or delivery is considered past due and the customer is responsible for all collection fees including but not limited to attorney fees and court costs for unpaid balances at the interest rate of 18% per annum. This is not an expectation contract and we are not responsible for buyers’ remorse. By accepting the product or vehicle you are accepting the job as complete and that the performance is satisfactory. You are responsible for inspecting the product and or vehicle upon receipt. Customers shall identify to Accurate Tinting in writing any dispute concerning an invoice within ten days of the date of the invoice. If disputes are not identified in writing within the ten-day time frame the customer has accepted the job and the invoice. Customers must contact Accurate Tinting of any and all work in dispute, accompanied by written explanation. After investigation, if an error is found on our behalf we will make appropriate corrections.


Accurate Tinting is not responsible for loss or damage to vehicle or articles left in vehicle in case of fire, theft, accident or any other cause beyond our control. We do not accept responsibility for consequential damages or loss of any kind related to the sale, installation or deliver of our products. It is the clients responsibility to read our Terms & Conditions available on our website and via booking prior to contacting Accurate Tinting to perform any services.


SECTION 4 - PAYMENT TERMS


Customer completing the Booking Terms and Conditions agrees that they are the responsible party for payment of services requested. Customer agrees to make full payment prior to vehicle release and agrees to be responsible for all collection fees including attorney fees and court costs for any unpaid balances at the interest rate of 18% per annum. We accept all major debit/credit cards, tap to pay, AfterPay & cash. Please have exact cash as we DO NOT carry change. WE DO NOT ACCEPT CHECKS.


SECTION 5 - CONDITION OF GLASS PRIOR TO INSTALLATION


Vehicles must be delivered to our location or upon arrival clean and free of grease, dirt, oil, dog or human hair, debris, etc & free from existing window film. A cleaning charge of $50 will be assessed for any additional cleaning or removal of existing window film material. Accurate Tinting is not responsible for the condition of the surface the car is brought to us in. Any existing scratches, cracks or other damage will be visible through the film, and such surface damage or imperfections may damage the film, cause the film to fail prematurely or the window film material may not adhere to the surface at all. We are not responsible for broken windows if there is damage prior to installation. WE AR NOT RESPONSIBLE FOR THE CONDITION OF THE GLASS/VEHICLE PRIOR TO INSTALLATION OR WHAT IS UNDERNEATH THE WINDOW FILM ONCE INSTALLED.


SECTION 6 - RETURNS


Window film material is a NON-RETURNABLE item once the material is ordered, cut and or installed per the customer’s personal request. Any custom ordered window film for any project is paid for by the customer 100% prior to ordering the product. If the job is cancelled or the customer does not want the product for any reason the film cost is non-refundable. If an issue arises the customer must submit their complaint in writing and give Accurate Tinting the opportunity to see the issue and try and resolve the issue prior to pursuing any legal actions. Since all window film installations are customized to the customers specifications Accurate Tinting must be given the opportunity to address any issues, including removal and reinstallation, before the client issues a credit card charge back or disputes. In the event that the client does request a credit card charge back or dispute, the customer will be liable for all legal fees and or additional costs that were incurred to Accurate Tinting. If a credit card dispute is decided in the favor of Accurate Tinting and we suffer any losses due to the client’s actions; the client is liable for all legal fees, court costs, etc. If the customer fails to make full payment on an invoice or completion of service, then the customer authorizes Accurate Tinting to remove the window film from the windows if installed. SINCE WINDOW FILM IS CUSTOM INSTALLED TO THE CUSTOMERS SPECIFICATIONS, ONCE THE FILM IS CUT AND OR INSTALLED ALL CONTRACTS ARE FINAL AND NO MONETARY REFUNDS WILL BE ISSUED.


SECTION 7 - VEHICLE INSPECTION/CONDITION


Accurate Tinting will complete a pre-inspection the day the car is delivered or upon arrival and alert the customer of any concerns prior to work being performed. We will also perform a post-inspection once the vehicle is completed prior to the release of the vehicle.


Accurate Tinting is not responsible for the condition of the surface of the vehicle or the glass prior to installation. Any existing scratches, cracks or other damage will be visible through the film, and such surface damage or imperfections may damage the film, cause the film to fail prematurely or the window film material may not adhere to the surface at all. We are not responsible for broken windows if there is existing damage prior to installation.


SECTION 8 - CONTENT


We reserve the right to refuse any work or vehicle for any reason.


SECTION 9 - INSTALLATIONS


Window film is a pliable material that is made to be installed on glass. We are a business who applies film carefully & always strive for quality installs. But due to static & floating particles a job will never be 100% particle free or perfect.


Per the IWFA (International Window Film Association) The glass with applied films shall be viewed at right angles to the glass from the room side and at a distance no less than six (6) feet. Viewing shall be carried out in natural daylight, not in direct sun light. The installation is deemed acceptable if all of the following are unobtrusive (effects during 30 day cure time should be disregarded); dirt particles, hair and fibers, adhesive gels, fingerprints, air bubbles, water haze, scores and scratches, film distortion, creases, edge lifting, nicks and tears. If any of these conditions still exist after 30 days we request the customer return at such time to have us evaluate the film. WE CANNOT DO AN INSPECTION OVER THE PHONE, VIA EMAIL OR THROUGH PICTURES; WE MUST SEE THE VEHICLE/GLASS AT OUR LOCATION FOR INSPECTION. Accurate Tinting is the installation company only we are not the manufacture.


ONCE INSTALLED WINDOW FILM MATERIAL IS INTENDED TO BE VIEWED FROM A DISTANCE OF SIX (6) FEET FROM THE GLASS AND IS DEEMED AS ACCEPTABLE.


While we make every effort to get the film as close to the edges as we can, when window film is installed there may be slight gaps. This allows for the water used in the installation to be squeegeed out. This also ensures that the film edges are not raised up by contact with the frame margin, dot matrix or other moldings, etc. Contact with the frame, dot matrix or moldings can lead to peeling of the film. A gap may also exist due to the type of glass or windows that the film is installed on, which Accurate Tinting is not responsible for.


WINDOW FILM COMES IN MANY DIFFERENT SHADES, COLORS, AND OPTIONS AND IS SELECTED SOLEY BY THE CUSTOMER AND IS INSTALLED AT THEIR REQUEST. Accurate Tinting IS NOT RESPONSIBLE FOR THE CUSTOMERS CHOICE IN FILM SELECTION OR FOR BUYERS REMORSE.


Installation time is based upon many factors including but not limited to, film selected, curing time, places where window film is being installed, size of windows, size of vehicle, complexity of installation areas and any unforeseen circumstances that may arise. We will make every effort to give reasonable time frames for installation but reserve the right to change them at any time for any reason.


SECTION 10 - REMOVALS


All removals for window film are quoted separately as an additional cost. Window film removal can be very time consuming and costly and is billed as such. Accurate Tinting is not responsible for the condition of the glass underneath the film being removed or for any damage that occurs when such material is removed from the glass/vehicle. Accurate Tinting is not responsible for any damage that occurs to the vehicle at the owner’s request.


SECTION 11 - WARRANTY & MATERIALS


All materials are installed per the customer or authorized representatives request. We are not the manufacture of the product and all warranties are offered through the manufacture of the product. For warranty information you must visit the manufacture website. Accurate Tinting is the installer of the product, not the manufacture. However, if there is something wrong with the product our manufactures do stand behind their products as do we, so please do not hesitate to contact us. Damage done to the film by the customer or any third party is not a warranty issue and will not be covered as such. Accurate Tinting is not liable for services that are contracted out to other facilities for work to be performed. If an issue arises the customer must contact that specific company directly for any warranty issues or concerns regarding that companies product or services.


SECTION 12 - AFTER CARE


Do not roll the windows down for the first 3-5 days after film is installed. You will see bubbles and haziness (the moisture between the glass and the film) in the windows until the film has fully cured. This can take 30 days depending upon the film and the environment your vehicle is stored in. Avoid using abrasive cloths when cleaning the film. Do not use any ammonia-based products to clean the film, only use tint safe products. If you do need to return for any reason WE ASK THAT YOU PLEASE BRING A FRESHLY CLEANED CAR TO THE CHECK-UP SO WE CAN SEE AND ADDRESS ALL AREAS AT THAT TIME. We must physically see the vehicle or glass in person in order to address any issues; phone conversations, emails, or pictures will not suffice.


SECTION 13 - VEHICLE MAINTENANCE/TOWING/TRANSPORTATION, ETC.


Accurate Tinting is not responsible for the vehicles maintenance, condition or any mechanical malfunctions that may occur when the vehicle is in Accurate Tinting possession. If a vehicle needs to be repaired or taken to a repair shop/dealership for any reason, including but not limited to: maintenance, recalls, electronic malfunctions, parts, etc. Accurate Tinting is not responsible for any of the costs and is the owners sole responsibility to pay for those costs. Accurate Tinting has permission to operate customers vehicle for services requested in booking. Operation of vehicles may include delivery, testing, and or outsourcing at difference locations.


SECTION 14 - CHANGES/CORRECTIONS/ERRORS


We reserve the right to correct inaccuracies, prices, omissions, descriptions, and errors relating to products, availability, and update information at anytime without prior notice.


SECTION 15 - ENTIRE AGREEMENT


This agreement may not be varied other than in writing, executed by the duly authorized representative of both parties. Clients and or authorized representative acknowledge that they have read and understand the terms and conditions and agree to accept these prices, fees, charges, conditions, and specifications listed herein and authorize Accurate Tinting to perform all work as specified. Customer understands that we are not the manufacture of the products and that we do not guarantee the quality of the products provided to us by the manufacture. Customer or authorize representative agrees not to do harm to Accurate Tinting by way of slander, via in-person, over the phone, in writing (published words), or by instructing others to do so as well. Any published statements made by a customer or authorized represenative must be approved by Accurate Tinting prior to publication. In the event of any dispute, claim or controversy arising out of or relating to the information described in these Terms & Conditions all parties agree to resolution by Mediation/Binding Arbitration. The Mediation/Binding Arbitration will be administered in South Carolina pursuant to comprehensive mediation and arbitration rules and procedures. If customer or authorized representative takes legal action against Accurate Tinting for any of the information contained in this agreement the customer or authorized representative agrees to bear all legal fees and court costs. The validity and enforceability of this agreement will be interpreted in accordance with the laws in the state of South Carolina applicable to agreements entered in to and services performed in the state of South Carolina. If we must retain attorneys for any reason, we will be entitled to reasonable attorneys fees, court costs, administrative fees and interest at the maximum rate permitted by law

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